Terms and Conditions

Dear Customers, Warranty Policy of Confidence Computers always puts customers first. However, in order to improve the quality of customer service, timely and faster, some rules and regulations have to be followed. Respected customers are specially requested to follow the below mentioned rules carefully before buying computer products from Confidence Computers. thank you

Terms and Conditions

1. Every product of Confidence Computers follows the international, domestic and Bangladesh Computer Society (BCS) warranty policy.
2. Warranty is a service that is an agreement between the manufacturer or importer and the buyer. Under this contract, the buyer manufacturer or importer is responsible for repairing or replacing the goods sold. Confidence Computers provides full assistance to the customer in obtaining warranty service for purchased products and Star Tech acts as an intermediary between the customer and the manufacturer or importer.
3. Most of the products imported by Confidence Computers are covered by warranty for a short period of time and some products are replaced as soon as complaints are received.
4. All products sold are not warranted. The warranty is valid only for products for which the parent company has declared a warranty period.
5. The warranty is 1-3 years depending on the brand and model of the laptop. But all laptop batteries and adapters warranty is only 1 year.
6. If a product under warranty is found to be defective after sale, the defect is rectified by repair and replaced immediately depending on the type of product.
7. If the product of a particular model is not suitable for replacement, Confidence Computers may replace it with an equivalent product of any other brand currently in stock.
8. A product of a particular model is unrepairable and if the same or equivalent product is not available in our stock, a better product of that model can be replaced through depreciation and price adjustment.
9. If a certain model product is not available at Confidence Computers that cannot be repaired or replaced, the price may be refunded through a sales depreciation adjustment.
10. Confidence Computers will not bear the responsibility if any software or data is damaged or lost during the use of the product or during the service of Confidence Computers. Note that, in this case, the responsibility of data recovery or software restoration will not fall on Confidence Computers.
11. The time to return the product after completing the service work after covering the product warranty of a certain model is not fixed, this time can be from 5-7 days to a maximum of 35-40 days or more; Because in most cases the parts required for repair have to be specially imported as there is not enough buffer stock in the country which takes a lot of time.
12. Consumers are informed that most of the warranty products are not repaired, the parts that are lost are replaced but in most cases are imported from abroad.
13. Computer setup and operating system customized at the time of sale are not covered under warranty.
14. Lifetime Warranty Lifetime warranty shall mean the provision of warranty service for the product for as long as it is considered to be a common product in the market. If a product is covered by a ‘lifetime’ warranty, the customer will receive warranty service if the product is a common product in the market. If a product is considered as EOL (End of Life) in the market i.e. if the product becomes obsolete then it will no longer come under warranty. When the new version of the product is released in the market, it will not get warranty service with the old version. It should be noted that in terms of life time warranty, according to BCA’s policy, the customer or buyer can enjoy this service for a maximum of 2 (two) years.
15. Confidence Computers may charge a fee for any service outside the scope of the warranty, which will be effective subject to the buyer’s agreement.
16. In the case of service warranty, if any parts are required to be changed or added, then the buyer will normally collect it at his own responsibility or can collect it through Confidence Computers subject to payment of advance price with the consent of the buyer.
17. Confidence Computers shall not be held liable if any problem is found in the product or any new problem is created in the free software or hardware tuning provided by Confidence Computers during or after the warranty period.
18. For a warranty claim due to dead pixels on the monitor, a minimum of 3 or more dead pixels must be visible.
19. It is mandatory for the buyer to bring the box of the product at the time of product warranty claim.

In which cases the warranty will not be valid or may be conditional

1. Defects caused by careless use such as water-soaking, breakage, burns, injuries, deep scratches, etc. are not covered by the warranty.
2. If the serial or serial sticker of a product is partially or completely removed, removed or damaged for any reason, the product will no longer be covered by the warranty.
3. If the motherboard, graphics card and RAM have fungus or rust and any deep wounds or scratches on the motherboard, the graphics card or RAM will not be covered by the warranty.
4. The product will not be covered by warranty if one or more pins are found to be completely or partially broken, bent or deformed in case of motherboard and processor.
5. Since Confidence Computers does not apply any kind of password or security code during the delivery of the laptop, desktop or any product, the buyer has to bear the full responsibility of the BIOS password on the laptop, desktop or any other device. It will not be covered under warranty.
6. Parts like printer cartridge, toner, head, roller, drum, element cover etc. are out of warranty.
7. The use of ink, ink cartridges or toner cartridges other than the ink, ink cartridges or toner cartridges specified by the manufacturer in relation to the warranty of the printer will not be covered by the warranty.
8. For certain models of combo keyboard-mouse (all keyboard-mouse bundles sold together) damage to either the keyboard or mouse requires the complete combo set (accessories) to be presented for warranty. Only keyboard or mouse presented separately for warranty will not be acceptable.
9. Power adapters for printers, scanners, routers, switches, access points, TV cards, etc. and similar products are not covered under warranty.
10. If more than 2 months have passed in the warranty or service department after the warranty of a particular product, the company will not bear the responsibility of the product.
11. If the warranty receipt paper of a specific product is lost, the product must be accepted subject to the purchase receipt and appropriate proof.

The following is the e-mail address for any warranty related queries or complaints

warranty@confidencecomputers.com